In a significant empowerment to the train passengers, they will now rate the cleanliness standards in trains and stations.
Whats empowering about this is that the ratings from the people will be factored in before making payments to the contractors.
As per the new contract, as much as 30 percent of a contractor’s monthly penalties and incentives will depend on an overall score from passengers regarding cleanliness levels.
The attendance of cleanliness staff as well as use and quality of consumables, linen distribution, maintenance and services will also be factored in by the Railways.
The decision to emphasize on the cleanliness satisfaction from passengers is because of the passenger’s onboard experience.
The feedback of passengers will be recorded on a GPS based system leaving no room for error, Railway officials said.
It is also to be acknowledged that cleanliness has in fact been a major source of grievance of passengers.>