Thousands of commuters were left stranded inside Delhi Metro stations and the roads outside when services on the Yellow Line was disrupted for several hours on Tuesday morning.
Traffic snarls were seen all the way from Gurgaon to Delhi while Delhi Metro Rail Corporation (DMRC) officials rushed to fix the technical glitch that led to the crisis.
Hundreds of people were seen standing on the roads waiting for some mode of transport and battling the sweltering heat.
Trains on Yellow Line that connects Huda City Centre in Gurgaon to Samaypur Badli in Delhi was disrupted at 9:32 am and normal services were restored around 3 pm.
In the last update, DMRC said on Twitter, “Train movement partially normalised between Qutub Minar and Chhattarpur. Single line operational at the moment. We will keep you updated.”
Around 1:30 pm, the authorities issued another tweet and said, “On the other line, the stranded train is being removed. Services will be completely normalised shortly.”
Services were hit due to a breakdown of the overhead wire (OHE) at Sultanpur station, midway between Gurgaon and Delhi, leading to power supply tripping in the section, DMRC officials said.
“Due to a technical snag at a station, train services were affected on the Yellow Line,” a senior DMRC official said.
Trains were initially run between Huda City Centre and Sultanpur and between Samaypur Badli and Qutub Minar temporarily, he said.
There was no train movement between Sultanpur and Qutub Minar in the morning rush hours.
Passengers of the two trains which were passing through the section at the time were asked to de-board and services were resumed by running trains in short loops.
With the lifeline that connects the national capital to the satellite town of Gurgaon severed, there was mayhem on the roads — and on the tracks.
Some people got off the train and had to walk on the track at Qutub Minar station and others were stuck inside coaches, sending out tweets asking for the air-conditioning to be put on.