The nationwide debate on how the UIDAI toll free helpline number showed up randomly on many smartphones’ contacts list has now been answered.
While UIDAI had clarified that it did not made any such attempt, it is Google that took the responsibility.
Google confirmed that the issue didn’t result from any directive by any authority in India but due to a software issue in Android.
The tech giant said that the UIDAI’s now-decommissioned toll-free number was spotted by many mobile phone users in the country and can be traced back to 2014.
The Google added that at the time then UIDAI number and the 112 distress helpline number were inadvertently coded within the Android setup wizard and has remained on devices.
It was initially speculated that the helpline number was pushed from the telcos. However, the Cellular Operators Association of India (COAI) denied any role in the matter.>