Business

Monarch flights grounded for good – what happens next?

What happens with Monarch Airlines now?

Monarch has gone into administration after failing to gain a renewal of its Air Travel Organiser’s Licence (Atol) from the Civil Aviation Authority.

This meant it was no longer able to sell Atol-protected holidays from midnight on Monday morning and, accordingly, just after midnight it announced it had appointed KPMG as liquidators.

The CAA has taken over Monarch’s website and the Department for Transport has set up two helplines: for passengers in the UK, 0300 303 2800; for passengers abroad, +44 1753 330 330.

Monarch Airlines collapse: UK’s biggest peacetime repatriation under way

What if I have booked a package holiday with Monarch?

If you bought a package holiday through Monarch while the licence was still in effect – up until midnight on Sunday/Monday – you will be Atol-protected.

That means if you are abroad, you will be put on an alternative flight home with another carrier. If you are in the UK, you will be entitled to a refund.

What if I have booked a flight only with Monarch?

If you have booked a flight only with Monarch, it is unlikely you will be Atol-protected. However, if you paid with a credit card and the cost was more than £100, the credit card company is liable and you can claim the money back.

 

Tell us how you have been affected by Monarch Airlines going into administration

How will I get home if I have a flight only with Monarch?

Passengers who are already abroad awaiting a Monarch flight home will be returned at no cost to them, by the government via one of 30 planes being chartered by the CAA.

What would happen to the rest of Monarch’s business?

Monarch also has an airline and an engineering business. In theory, the other parts of the group could continue to operate. It would be up to the company’s board to decide whether or not this would be viable, or whether a buyer could be found for all or parts of the business.

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